Return your FREE PPI CHECK PACK in the Freepost envelope and we will investigate any of your loans, credit cards, overdraft, store cards or mortgage to see whether PPI was included.
We can even look for PPI that may have been missed previously or, in some instances, claims that were rejected by the lender.
We'll call you once we have the results and then you can decide whether you want to take any action.
Please read the Free PPI Check Terms of Service on the reverse of your letter.
These Terms of Service only apply to the Free PPI Check.
Should you choose to use us for a PPI claim, we will send out our full Terms & Conditions along with any other necessary paperwork at a later stage after we have carried out the Free PPI Check. You are under no obligation to instruct us to pursue a PPI claim on your behalf after we have carried out the Free PPI Check.
Free PPI Check Terms Of Service
We offer the Free PPI Check in order to establish whether there was PPI on any of your finances before you decide whether you wish to make a claim. The service is completely free and you are under no obligation to pursue a claim for PPI after this check has been carried out. We will contact your lender(s) to check whether you had PPI on any of your finance.
If you wish to pursue a complaint with a lender for mis-sold PPI, you can choose to do this yourself or engage Financial Recovery Solutions Ltd to do so on your behalf. If you choose to use Financial Recovery Solutions Ltd to do so, we will send you our full Terms & Conditions for you to read and sign before we continue. Until you have signed our full Terms & Conditions you are not in a contract with Financial Recovery Solutions Ltd and are free to withdraw from the Free PPI Check at any time if you choose to take the case on yourself or use another company.
Finally, we reserve the right to choose not to process a Free PPI Check. If we do not process the check, we will write to you to confirm this and provide you with information as to how you may look to find out if you have taken out PPI yourself.
Our Complaints Procedure
We pride ourselves in continually acting in the best interests of our clients. We do, however, understand that there are instances when a client may feel that they have cause to complain.
If you have a complaint, we need to know about it and we would ask that you inform us as soon as possible so that the issue can be addressed. This can be done via fax, email, telephone, in writing or in person. The address for such communications should be:
The Complaints Officer, Financial Recovery Solutions Ltd, 57 St Petersgate, Stockport, Cheshire, SK1 1DH By email: firstname.lastname@example.org By fax: 0161 850 2240 By telephone: 0800 612 7922 Or in person by visiting our premises (address detailed above).
We will send you a written acknowledgement within 5 business days and send you a copy of our complaints process. If we haven’t resolved your complaint within 8 weeks of receipt or you are not satisfied with our response you can refer it to the Legal Ombudsman, whose contact details are:
Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WG Web: www.legalombudsman.org.uk/cmc Email: email@example.com Call: 0300 555 0333 Calls may be recorded for training and quality purposes. Calls to 03 numbers are included in free call packages. Calls from landlines may be charged up to 9p per minute, whilst calls from mobiles will be more.
We will use the information you supply to help us provide advice, for running and monitoring your Free PPI Check and for statistical analysis. We will keep your personal information only for as long as necessary. We may record telephone calls for training, security and monitoring purposes.
We use reputable businesses from time to time to supply us with a range of services such as delivery of documentation, compliance, legal advice and support, and it may be necessary to share your information with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act 1998. We will not transfer your data to any other third parties unless you ask us to, have agreed to it or we are required to do so by law. We will never sell your information to any external third parties.
We will use your contact information to keep you updated about products and services including claims management, debt help and advice, legal services and financial advice which are offered by companies within the Life Plus Group, which could be done by post, telephone, email or SMS. If you do not wish to be contacted in this way please contact the Data Protection Officer at the address below.
You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected. We are entitled to charge you £10 to respond to your request. You can request this information by writing to us at the address below.
You can contact the Data Protection Officer by writing to us at: Financial Recovery Solutions Limited, Plus House, 57 St Petersgate, Stockport, SK1 1DH. Alternatively you can email us at firstname.lastname@example.org, or telephone our offices on 0161 850 0680. You can also visit our offices at the above detailed address.
Complete the Free PPI Check Application
It is essential you provide us with contact details so we can let you know the results of the Free PPI Check. Please supply your preferred phone number and circle the best time to call so that we can speak to you when it is convenient for you. It would also help if you are able to supply a second number.
NB If no number is supplied we cannot run the check.
Tell us which lenders you have used in the past so that we can run a check with them all to see if you paid PPI on any of your finance. If you tick more than one, we will send you some more paperwork for the additional ones that need checking.
Complete and sign the Free PPI Check Form of Authority – this instructs us to check your accounts for PPI on your behalf and authorises the financial institutions to provide us with this information.
This form comes with some information already completed, please check this information to make sure it is correct and initial any amendments.
The top of the form is for your personal details (and the joint account holder if there is one, if not then the Secondary Applicant section should be left blank). You may need to add an address if your previous address was the one registered with the lender and it has not already been entered.
Please make sure you add a middle name if you have one and your date of birth.
Lender name: Just list one lender here - the one you most believe you have PPI with or the bank you held the most accounts with. If you ticked other lenders on the Application, we will send you more forms, one for each.
Sign & Date: The bottom of the form is to sign to show that you agree. Both parties should sign here, if this is a joint account. It is important that you also add the date.
Return the Free PPI Check Application and the Form of Authority in the prepaid envelope.
We pride ourselves on our exceptional customer service and we are here to help, so if you need a hand just call our advisors on 0800 612 7922.
If you have moved house since you took out the agreement please supply your old address.
If it’s a joint account, it’s important that both partners sign all the documentation.
Our average client receives £2,629 after taxes and fees on successful claims.
Our highest amount received from a single claim is £35,523 after taxes and fees.
Our fastest claim took only 23 days from receipt of signed paperwork.
Return the paperwork so we can start your FREE check.
Remember, there in no commitment to proceed with a claim and the Free PPI Check will not affect your relationship with the lender.
"Great service, would use again and recommend to anyone. Received more than I thought. Would not have got this amount if it wasn’t for the work FRS did on my behalf. Thank you."
Mr. S Johnson - Halifax
"I never would have dreamed that the bank I had been dealing with would have 'pulled a fast one'."
Mr D Davies - Barclays
"You have dealt with a lot of claims for me which has been very helpful in improving the standard of living that I have."
Mrs B Mould - Lloyds Bank
"Very grateful for what you have achieved for me, I would never have done this myself. Thank you very much."
Mrs. S Walsh
"I wasn’t going to bother, but I’m glad I did. Everything was sorted very quickly, excellent communication. Very pleased."
Mrs. M Berrecloth
"For all the staff at at FRS a big thank you for everyone’s help in supporting me through my claims. I found it relaxing and not stressful, it’s greatly appreciated. A big thank you to you all."
Mrs. P Goddard - MBNA
"The service we received from FRS was first class. The staff are very friendly and extremely efficient."
Mr & Mrs Lavin - Halifax
"I found FRS to be very good they kept me informed at all times. They treated you very well and when I phoned them the service and information were easy to understand. I would rate this company at 10 out of 10"
Mr. J H Robinson - Barclays
"I'd never wanted the hassle of dealing with the banks but FRS took all the pain away!"
Miss M Hayward - Lloyds
"From the start to the end of the process, the whole experience of dealing with FRS was first class. I would recommend them 100%"
Mr. A Owen - Lloyds
"Was such a large amount and what a great service. Never did I think I would get back so much money. And it was so easy. Thank you all at FRS. A very big thank you."
Mr. M Grundill
"You have handled the case very professionally with superb correspondence and an excellent outcome, what more can I say, very pleased. Thanks."
Mr. & Mrs. King
All figures above show amount calculated after deduction of taxes and fees