Customer Reviews


We are proud to have so many fantastic reviews from our happy customers. The feedback we receive helps us to make sure we keep providing the best service that we can.

We put the reviews we receive on here so you can see why so many people choose us and the difference the claims can make to people.

Five stars!

We have been rated 5 stars by our customers

Figures shown after the deduction of our fees and any applicable taxes

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Have you used FRS for a claim?
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Mr Falconer received £1,292 from his PPI claim from RBS Loans

Five stars!

"An excellent hassle free service. Great work by all your staff"

What will you spend your settlement money on? Holiday

Mrs Davies received £691 from her PPI claim from HBOS

Five stars!

"I cannot thank the staff at FRS enough. They have been great and have kept me informed all the way. I am so pleased with the result and the money will come in very handy now in case of emergencies. I could not have gone through the whole process without their help and they were so polite and caring."

What will you spend your settlement money on? Savings

Mrs Wedge received £1,827 from her PPI claim from Co-op Bank

Five stars!

"I found respresentatives always available for phone conversations and able to resolve queries. They have been helpful, informative, polite and professional as well as pro-active with claims."

What will you spend your settlement money on? Home

Ms Critchlow received £1,936 from her PPI claim from Santander

Five stars!

"Extremely easy to deal with - we all receive numerous calls...and are often dubious but these guys are professional and efficient and well worth the time to speak to."

What will you spend your settlement money on? Car

Mrs Smith received £215 from her PPI claim from Santander

Five stars!

"Excellent service. Everyone I spoke to was very helpful and gave 100% service. Would recommend to anyone."

What will you spend your settlement money on? Savings

Mrs Roberts received £685 from her PPI claim from Opus

Five stars!

"I was very pleased every time I had to phone. I got very good help from all your staff I spoke to."

What will you spend your settlement money on? Savings

Mr James received £2,309 from his PPI claim from Black Horse

Five stars!

"I found the staff really helpful and was kept up to date on every stage of my claim. I would recommend to anyone who asked for a claim company without hesitation"

What will you spend your settlement money on? Car

Mr Hayward received £1,704 from his PPI claim from HBOS

Five stars!

"Polite, non-intrusive and speedy solution. Many thanks for your assistance."

What will you spend your settlement money on? Home

Mr Mulcaire received £358 from his PPI claim from Capital One

Five stars!

"Many thanks to FRS for their professional and speedy recovery of mis-sold PPI. I can recommend FRS to anyone seeking their services - even without documentation."

What will you spend your settlement money on? Savings

Mrs McMullin received £60 from her PPI claim from Genworth Financial

Five stars!

"You kept me informed throughout...when I started getting forms to fill in...I then received a phone call from you who told me just to forward them on to yourselves and you would sort it. It was a great relief. Thank you."

What will you spend your settlement money on? Other

Mr Macalindin received £956 from his PPI claim from Genworth Financial

Five stars!

"..I have found them very professional & experienced in all their dealings. They kept me informed at every stage in relation to my successful claim to have mis-sold PPI returned. I found everyone I spoke /wrote to extremely helpful. They were not only a credit to themselves but to FRS in general. If I had one criticism..........perhaps FRS may consider appointing one employee per one client then there would be a central point of contact. I would have no regret in recommending FRS to anyone.."

What will you spend your settlement money on? Holiday..to visit daughter & grandchildren in Canada

Mr Martin received £400 from his PPI claim from Barclaycard

Five stars!

"Excellent service."

What will you spend your settlement money on? Other

Mrs Street received £295 from her PPI claim from Capital One

Five stars!

"I am very satisfied with FRS hnadling my PPI claim. I was kept updated constantly. They also excelled in the speed of the claim. I would of awarded 5 stars if the fee had been slightly less."

What will you spend your settlement money on? Savings

Mr Mclaren received £803 from his PPI claim from Genworth Financial

Five stars!

"I was very happy with your company in recovering money from our PPI. Having paid a company called **** £250 and they...could not find anything. So for your company to find PPI, it puts back faith that people do look for PPI claims,. Thanks again for your services in finding our PPI."

What will you spend your settlement money on? Savings

Mrs Thresher received £578 from her PPI claim from Santander

Five stars!

"I am very grateful to FRS for the help in recovering money for me. This firm have been professional and also speedy and I would recommend them to anyone."

What will you spend your settlement money on? Home

Mr Sutcliffe received £621 from his PPI claim from Lloyds

Five stars!

"Really pleased with the outcome, had previously applied for PPI in the past and was told I was not entitled with a different company with much more hassle, with an unsatisfactory outcome. FRS dealt with my claim with speed and in a professional manner and would recommend them to others."

What will you spend your settlement money on? Holiday

Mr & Mrs Wannop received £1,501 from her PPI claim from HBOS

Five stars!

"Thank you for all your support and help. We are going to have a nice holiday with the money."

What will you spend your settlement money on? Holiday

Mrs Allen received £886 from her PPI claim from Natwest Loans

Five stars!

"Whenever I have had to contact FRS or FRS has had to contact me, everyone has been very helpful and understanding and a pleasure to deal with."

What will you spend your settlement money on? Savings

Mrs Thomas received £384 from her PPI claim from Barclays Bank

Five stars!

"Very good. No hassle."

What will you spend your settlement money on? Holiday

Ms Adams received £124 from her PPI claim from Lloyds

Five stars!

"Extremely courteous, professional and clear. Did exactly what they said they'd do and when they said it. Very helpful indeed - highly recommended."

What will you spend your settlement money on? Home