Have you received your compensation from the bank? If so, here are the 3 easy options for paying our fee. If you have any queries, see below for more information about our invoicing and payment process.
You can pay your invoice by making a secure payment through online banking or by going into any branch of your bank.
If you would like to speak to us and settle your invoice by card over the phone, call our team on 0161 850 0680, choose option 3 and have your credit or debit card details ready.
You can pay your invoice by sending us a cheque payable to Financial Recovery Solutions. Please write your reference number (found on your invoice) and name on the back of it.
Post the cheque to:
Financial Recovery Solutions
57 St Petersgate
Make sure you let us know – usually we will also have received the letter but this isn’t always the case and sometimes the offer may not be as high as we were hoping. In this case we will continue to negotiate on your behalf.
Once we are all happy with the offer that has been made, we will remain in contact with the bank to get your money. We will then calculate our fees and send you an invoice - you may receive the invoice after the money arrives in your account so it is a good idea to set aside some of the money to pay us. If the invoice arrives before you have been paid by the bank, don’t worry as we won’t be looking for payment until the money is in your account.
Make sure you let us know as soon as possible – we will check that this is the same as the offer you were made. Once payment is in your account, we are due our fee + VAT as per our terms and conditions. This will not have been paid directly to us by the bank and therefore you need to pay our invoice once it has been received.
According to your contract with us, you have agreed to pay our fee once you receive the money so it is important you hold on to enough of the payment to avoid being in breach of your contract. We will be obliged to pursue payment through the courts but we would hope this will not be necessary. We recommend putting the necessary money aside as soon as you receive it.
"Great service, would use again and recommend to anyone. Received more than I thought. Would not have got this amount if it wasn’t for the work FRS did on my behalf. Thank you."
Mr. S Johnson - Halifax
"I never would have dreamed that the bank I had been dealing with would have 'pulled a fast one'."
Mr D Davies - Barclays
"You have dealt with a lot of claims for me which has been very helpful in improving the standard of living that I have."
Mrs B Mould - Lloyds Bank
"Very grateful for what you have achieved for me, I would never have done this myself. Thank you very much."
Mrs. S Walsh
"I wasn’t going to bother, but I’m glad I did. Everything was sorted very quickly, excellent communication. Very pleased."
Mrs. M Berrecloth
"For all the staff at at FRS a big thank you for everyone’s help in supporting me through my claims. I found it relaxing and not stressful, it’s greatly appreciated. A big thank you to you all."
Mrs. P Goddard - MBNA
"The service we received from FRS was first class. The staff are very friendly and extremely efficient."
Mr & Mrs Lavin - Halifax
"I found FRS to be very good they kept me informed at all times. They treated you very well and when I phoned them the service and information were easy to understand. I would rate this company at 10 out of 10"
Mr. J H Robinson - Barclays
"I'd never wanted the hassle of dealing with the banks but FRS took all the pain away!"
Miss M Hayward - Lloyds
"From the start to the end of the process, the whole experience of dealing with FRS was first class. I would recommend them 100%"
Mr. A Owen - Lloyds
"Was such a large amount and what a great service. Never did I think I would get back so much money. And it was so easy. Thank you all at FRS. A very big thank you."
Mr. M Grundill
"You have handled the case very professionally with superb correspondence and an excellent outcome, what more can I say, very pleased. Thanks."
Mr. & Mrs. King
All figures above show amount calculated after deduction of taxes and fees