Use this form to pay your invoice using our secure online payment system. You'll need your reference number which can be found on your invoice starting with FRS_PPI. You will pay on the next page via Global Payments.
If you need to speak to our accounts team, please call them on the number below:
See below for alternative ways to pay your invoice.
You can pay your invoice by making a secure payment through online banking or by going into any branch of your bank.
If you would like to speak to us and settle your invoice by card over the phone, call our team on 0161 850 1707 and have your credit or debit card details ready.
You can pay your invoice by sending us a cheque payable to Financial Recovery Solutions. Please write your reference number (found on your invoice) and name on the back of it.
Post the cheque to:
Financial Recovery Solutions
57 St Petersgate
Make sure you let us know – usually we will also have received the letter but this isn’t always the case. We want to ensure we have the chance to assess the offer for you to ensure that it includes all of the elements that we would expect to be refunded to you. If it does not and we believe there to be an error, we will continue to query this with the lender on your behalf.
Once we are all happy with the offer that has been made, we will remain in contact with the bank to ensure swift payment of your redress. We will calculate our fees and send you an invoice for our service charge. You may receive the invoice after the money arrives in your account, so it is a good idea to set aside some of the money to pay us. If the invoice arrives before you have been paid by the bank, don’t worry as we won’t expect payment until the money is in your account.
Make sure you let us know as soon as possible – we will check that this is the same as the offer you were made. Once payment is in your account, we are due our service charge + VAT, as per our Terms and Conditions. This will not have been paid directly to us by the bank and therefore you need to pay our invoice once it has been received.
According to your contract with us, you have agreed to pay our service charge once you receive the money, so it is important that you hold on to enough of the payment. We recommend putting the necessary money aside as soon as you receive it. If you are unable to settle our service charge it is important you contact our offices to advise us so that we may consider your options. Free and impartial debt advice is available from the Money Advice Service. You can contact them free of charge on 0800 138 7777.