Financial Recovery Solutions Limited (FRS) respects your privacy and is committed to protecting your personal data in accordance with the Data Protection Act and the General Data Protection Regulation 2016 (GDPR). This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how FRS collects and processes your personal data through your use of this website, including any data you may provide through this website when you make an enquiry about the services we offer
This website is not intended for children and we do not knowingly collect data relating to children.
Financial Recovery Solutions Limited, company number 6621703 is the controller and responsible for your personal data. We are registered in accordance with the Data Protection Act with registration number Z1484565.
Our full details are:
Financial Recovery Solutions Limited,
57 St Petersgate,
Email address: email@example.com
Telephone number: 0161 850 0680
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Generally, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, there may be occasions when we do require health information to progress your claim. We will only process such data with your explicit consent.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
1. Direct interactions.
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you;
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.
3. Third parties or publicly available sources.
We may receive personal data about you from various third parties and public sources as set out below:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Legitimate Interest is generally the processing condition we rely upon for direct marketing, which is to inform individuals about our services and our commercial interests in operating our business, which includes acquiring new customers providing additional services to existing or previous customers and, expanding our operations to provide recruitment opportunities. Please contact us if you need any further details about this lawful processing condition.
We may also rely on consent as our legal basis for processing your personal data for direct marketing where you have provided explicit consent to either ourselves or a third party regarding contact from us.
Promotional Offers from us
You will receive marketing communications from us if you have provided your explicit consent via an opt-in box or you have previously purchased similar goods or services from us and, in each case, you have not opted-out of receiving that marketing.
Third Party Marketing
We may share your personal data with other companies which are part of the Life Plus Group for marketing purposes if it is in our legitimate interests to do so and your interests are not overridden. Such marketing will be in respect of the Group services, which include claims management, debt help and advice, legal service and financial advice which could be done by post or telephone.
In respect of any other third party companies that are not part of Life Plus Group, we will only share your personal data with any such third party companies where you have provided your explicit consent.
You do have the right to opt-out from receiving our correspondence, or that of other companies within Life Plus Group Limited, at any time by emailing firstname.lastname@example.org or writing to us at Financial Recovery Solutions Limited, Plus House, 57 St Petersgate, Stockport, SK1 1DH or calling 0161 850 0680.
To assist us to provide our services to you we may use data processors that are outside of the European Economic Area (EEA). Robust and comprehensive due diligence is completed before we use any data processors outside the EEA. Where the country, territory, sector or international organisation that the transfer of personal data is being made has not got an EU Commission ‘adequacy decision’, the restricted transfer will only be made where there is an appropriate safeguard in place which will ensure that your rights and freedoms in respect of your personal data are protected. Please contact us if you need any further details about how we transfer personal data outside of the EEA and what safeguards are in place.
Generally we won’t share your data with any external third parties however, we do use external printers and call centres, , who may process your data on our behalf. Any external processors are subject to a data processing agreement to ensure the safety and protection of your data. None of our processors are allowed to use your data for any other purposes than instructed by us.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal and/or regulatory requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You have rights under the Data Protection Act laws in relation to your personal data including;
If you wish to exercise any of the rights set out above, please contact us using the details set out above.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the contact details set out above.