Banks & Mis-sold PBAs

What Are Packaged Bank Accounts?

Packaged Bank Accounts are current accounts that come with extra features bundled together, from breakdown cover to phone and travel insurance. These accounts sometimes have names such as reward or premium accounts and the customer pays a monthly fee. Sadly, it seems that while these accounts can be really useful and good value for some, they were frequently mis-sold with many not needing the insurance cover or even being unaware they had the services included.

Which banks were involved?

Figures from the ombudsman show that it is receiving around 1,000 complaints per week from customers who feel they were mis-sold a Packaged Bank Account, which shows how serious the problem is.

Most high street banks have been implicated in the scandal. See a full list of banks here. 

Was I mis-sold a Packaged Bank Account?

Think back to when you took the account out - did the bank give you a choice about having the packaged account and did they make the cost clear? Did they check it was right for you and your personal circumstances? Did you use any of the features included on the account or could you have used them? Were you pressured into getting the account and were you aware that you had the choice to take out a free account with no charges?

Can I reclaim the PBA fees?

Whether you still have the account or have since changed banks or type of account, you may be eligible to claim back the fees if the account was incorrectly sold. Did any of the following statements apply when you took out the packaged bank account?

The Claim Process

You can start your claim easily today by filling in the form or calling us. We will need to speak to you on the phone to go through your personal circumstances, after which we will send you out a claims pack if we feel you may have a potential claim. You simply check and sign the pack, return it to us and we will take it from there.

Here's what our customers have to say...

  • 9th June 2012

    "Great service, would use again and recommend to anyone. Received more than I thought. Would not have got this amount if it wasn’t for the work FRS did on my behalf. Thank you."

    Mr. S Johnson - Halifax



  • 11th April, 2014

    "I never would have dreamed that the bank I had been dealing with would have 'pulled a fast one'."

    Mr D Davies - Barclays



  • 27th May, 2014

    "You have dealt with a lot of claims for me which has been very helpful in improving the standard of living that I have."

    Mrs B Mould - Lloyds Bank



  • 2nd February 2013

    "Very grateful for what you have achieved for me, I would never have done this myself. Thank you very much."

    Mrs. S Walsh



  • 27th August 2014

    "I wasn’t going to bother, but I’m glad I did. Everything was sorted very quickly, excellent communication. Very pleased."

    Mrs. M Berrecloth



  • 19th November 2014

    "For all the staff at at FRS a big thank you for everyone’s help in supporting me through my claims. I found it relaxing and not stressful, it’s greatly appreciated. A big thank you to you all."

    Mrs. P Goddard - MBNA



  • 20th July 2014

    "The service we received from FRS was first class. The staff are very friendly and extremely efficient."

    Mr & Mrs Lavin - Halifax



  • 7th March 2015

    "I found FRS to be very good they kept me informed at all times. They treated you very well and when I phoned them the service and information were easy to understand. I would rate this company at 10 out of 10"

    Mr. J H Robinson - Barclays



  • 7th July 2014

    "I'd never wanted the hassle of dealing with the banks but FRS took all the pain away!"

    Miss M Hayward - Lloyds



  • 20th July 2015

    "From the start to the end of the process, the whole experience of dealing with FRS was first class. I would recommend them 100%"

    Mr. A Owen - Lloyds



  • 28th October 2015

    "Was such a large amount and what a great service. Never did I think I would get back so much money. And it was so easy. Thank you all at FRS. A very big thank you."

    Mr. M Grundill



  • 4th February 2015

    "You have handled the case very professionally with superb correspondence and an excellent outcome, what more can I say, very pleased. Thanks."

    Mr. & Mrs. King



All figures above show amount calculated after deduction of taxes and fees