Mis Sold PPI FAQ

PPI, or Payment Protection Insurance, is an insurance premium that provides protection for the policy holder to cover their payments in case of accident, sickness, or redundancy. It is usually included in the monthly repayments of the loan, and can often make up from 5% - 50% of the monthly payment.

Our experienced team are ready to assist you in reclaiming money that is rightfully yours. Please call 0800 612 7922 to speak to one of our experienced advisors or complete our online form by clicking here

No. You are legally entitled to complain about your PPI policy and the lender/insurer cannot change your credit rating as a result.

Yes, you can claim for closed accounts and loans you have repaid. If the policy was sold to you more than 6 years ago we may have more difficulty in pursuing the claim however this is not to say that we would be unable to assist you. However, in such cases it would be helpful if you had a copy of your loan agreement

We shall claim the full amount of premiums you have paid plus interest on that amount and an additional 8% for Statutory Interest. If your lender makes an offer of settlement we shall consider its reasonableness and advise you of your options. We will determine whether the firms calculations are arithmetically correct and regulatory compliant, and write to you with our opinion. The insurer may make an offer to resolve the complaint which may be lower than the amount we originally requested. We will inform you of these offers as soon as they are received. You may decide to accept the offer and our fee will be based on the amount you have accepted. However if, after considering the offer and your options, we both agree that it is worth taking the matter further to receive a higher offer, we will continue to work on your behalf in an effort to get you a better settlement.