Privacy Policy


We are committed to protecting the security of your personal information and complying with the Data Protection Act.



How we use your information


We will use the information you provide to help us provide advice, for running and monitoring your claim and for statistical analysis.

We will keep your personal information only for as long as necessary.

We may record telephone calls for training, security and monitoring purposes.

We use reputable businesses from time to time to supply us with a range of services such as delivery of documentation, legal and compliance advice and support and it may be necessary to share your information with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act 1998. We will not transfer your data to any other third parties unless you ask us to, have agreed to it or we are required to do so by law. We will never sell your information to any external third parties without your prior express consent

We will use your contact information to keep you updated about products and services including claims management, debt help and advice, legal services and financial advice which are offered within the Life Plus Group of companies,which could be done post, telephone email or SMS. If you do not wish to be contacted in this way please contact the Data Protection Officer using the contact information below.

Access to your personal information


You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected. We are entitled to charge you £10 to respond to your request. You can request this information by writing to us at the address below.

Our website


Our website may contain links to other websites. These are external links and we have no control over the content. You take full responsibility for your use of any external websites.

Use of Cookies


Our site contains 'cookies'. Cookies are small files downloaded on your device. They can inform the website what pages you visit, and your preferences, which enable websites to provide you with a more personalised service. Cookies help us to understand more about how our website is used and to improve our site.

You can set your browser to refuse cookies, or to warn you before accepting them. Most parts of our site can be accessed even if your cookies are turned off. You may find there are parts of the site which you cannot access if your cookies are turned off.

You can obtain further information about cookies from www.aboutcookies.org and www.allaboutcookies.org These are third party sites and are not operated by us.

Contacting Us


You can contact the Data Protection Officer by writing to us at:

Financial Recovery Solutions Limited, Plus House, 57 St Petersgate, Stockport, SK1 1DH

Alternatively, you can email us at:
dpo@financialrecoverysolutions.co.uk

Or, telephone our offices on:
0800 612 7922

If you wish you can also visit our offices at the above detailed address.

Changes to our Privacy Policy


We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated in October 2016.