FRS Pack 2016

Your pack contains:

Frequently Asked Questions (printed on the back of the letter)

Terms & Conditions Your copy to keep

Terms & Conditions Our copy to be returned to us

Form of Authority and Engagement to be returned to us

Additional Information to be returned to us

Read all the enclosed documents thoroughly as they detail important matters about your claim.

Help Completing Your Pack

Terms and Conditions

Complete and sign our copy of the Terms & Conditions - This shows that you agree to the terms under which you are using us to reclaim your money.

It is very important to read this document. Once you have read it, complete the bottom section by signing it (1), printing your name and adding the date. The second box (2) is only necessary if you are putting in a joint claim, in which case it must be signed by the other claimant.

Your version of the Terms & Conditions is identical except that it has no signature box. This is for you to keep.

Form of Authority and Engagement

Complete and sign the Form of Authority & Engagement – this instructs us to act on your behalf and authorises the financial institutions to deal with us.

If you have received more than one copy of this form, it will be because you are looking to make multiple claims. We need one form for each claim.

This form comes with some information already completed after we spoke to you on the phone. Please check this information to make sure we got it right.

The top of the form has the details you gave us for you (and the joint claimant if applicable, if not then the Customer 2 section will be left blank). You may need to add an address if your previous address was the one registered with the lender and it has not already been entered.

The bottom of the form is to sign to show that you agree to the terms. Both parties should sign here, if this is a joint claim. Also include any previous names and previous signatures either you (or the joint claimant if there is one) have used.

Additional Information

Complete the Additional Information form – this will assist us in progressing your claim as quickly as possible.

This form is for you to add any other information you think may help.

The top section is for the details of the finance you think you had PPI on.


  • The name of the lender (bank/building society etc.)
  • The type of finance - whether it was a credit card, loan, mortgage etc.
  • Any account or agreement numbers you may have for the finance
  • The dates you had the loan or finance for (even an approximation will help)

The next section is for any previous addresses you may have lived at during the period of the finance.

The third box is for you to add any other information you may have which may help us speed up your claim.

We offer many other financial services and by ticking the boxes under 'How else can we help?' you will receive information on these.

Finally, don't forget to complete the contact section with your additional contact details, where you can specify your preferred method of contact and the best time of day to get in touch.

Return these 3 items (or more if you have more than one Form of Authority and Engagement) in the prepaid envelope along with any other documentation relating to your claim that you might have.

Not sure about anything?

We pride ourselves on our exceptional customer service and we are here to help, so if you need a hand just call our advisors on 0800 612 7922.


Don't forget

If you have moved house since you took out the agreement please supply your old address. If you have changed your name by marriage or deed poll please try to include evidence of your former name/s.

If it’s a joint claim, it’s important that both partners sign all the documentation.

Did you know?

Our average client receives £2,629 after taxes and fees on successful claims.

Our highest amount received from a single claim is £35,523 after taxes and fees.

Our fastest claim took only 23 days from receipt of signed paperwork.

Our clients recommend us
to their friends & family.

Don’t delay

Return the pack
so we can start your claim.

Remember, if you don’t send everything back, we won’t be able to start acting on your behalf until we have all the documents.

Here's what our customers have to say...

  • 9th June 2012

    "Great service, would use again and recommend to anyone. Received more than I thought. Would not have got this amount if it wasn’t for the work FRS did on my behalf. Thank you."

    Mr. S Johnson - Halifax



  • 11th April, 2014

    "I never would have dreamed that the bank I had been dealing with would have 'pulled a fast one'."

    Mr D Davies - Barclays



  • 27th May, 2014

    "You have dealt with a lot of claims for me which has been very helpful in improving the standard of living that I have."

    Mrs B Mould - Lloyds Bank



  • 2nd February 2013

    "Very grateful for what you have achieved for me, I would never have done this myself. Thank you very much."

    Mrs. S Walsh



  • 27th August 2014

    "I wasn’t going to bother, but I’m glad I did. Everything was sorted very quickly, excellent communication. Very pleased."

    Mrs. M Berrecloth



  • 19th November 2014

    "For all the staff at at FRS a big thank you for everyone’s help in supporting me through my claims. I found it relaxing and not stressful, it’s greatly appreciated. A big thank you to you all."

    Mrs. P Goddard - MBNA



  • 20th July 2014

    "The service we received from FRS was first class. The staff are very friendly and extremely efficient."

    Mr & Mrs Lavin - Halifax



  • 7th March 2015

    "I found FRS to be very good they kept me informed at all times. They treated you very well and when I phoned them the service and information were easy to understand. I would rate this company at 10 out of 10"

    Mr. J H Robinson - Barclays



  • 7th July 2014

    "I'd never wanted the hassle of dealing with the banks but FRS took all the pain away!"

    Miss M Hayward - Lloyds



  • 20th July 2015

    "From the start to the end of the process, the whole experience of dealing with FRS was first class. I would recommend them 100%"

    Mr. A Owen - Lloyds



  • 28th October 2015

    "Was such a large amount and what a great service. Never did I think I would get back so much money. And it was so easy. Thank you all at FRS. A very big thank you."

    Mr. M Grundill



  • 4th February 2015

    "You have handled the case very professionally with superb correspondence and an excellent outcome, what more can I say, very pleased. Thanks."

    Mr. & Mrs. King



All figures above show amount calculated after deduction of taxes and fees