Customer Reviews


We are proud to have so many fantastic reviews from our happy customers. The feedback we receive helps us to make sure we keep providing the best service that we can.

We put the reviews we receive on here so you can see why so many people choose us and the difference the claims can make to people.

Five stars!

We have been rated 5 stars by our customers

Figures shown after the deduction of our fees and any applicable taxes

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Mr Phillips received £4,043 from his PPI claim from Natwest Bank

Five stars!

"Over a number of years I have received letters and phone calls of various companies about PPI claims. I have always put this to the back of my mind, because of all the hassle of finding records of all loans. FRS came along and put my mind at ease and dealt with everything. After six to eight weeks after sending my claim form away, I received a settlement from the loan company. Owing to the professionalism, honesty of FRS, I received a substantial settlement."

What will you spend your settlement money on? Home

Mr Campbell received £1,760 from his PPI claim from HBOS

Five stars!

"You succeeded where I failed"

What will you spend your settlement money on?

Mr Clarke received £543 from his PPI claim from Lloyds Bank

Five stars!

"Really pleased with your service. We would never have done this off our own backs. Just gave minimal details and your company did the rest. Fantastic!"

What will you spend your settlement money on? Savings

Mrs Cody received £1,625 from her PPI claim from Marks and Spencer Money

Five stars!

"Amazing results, I'm so happy, never thought I would get anything as I had wrote to M/Spencer, they never acknowledged me."

What will you spend your settlement money on? Holiday

Mr Bailey received £3,761 from his PPI claim from Barclays Bank

Five stars!

"Am I glad that we followed up on your offer to investigate on our behalf! A windfall that we never dreamed of until the cheque that you won for us landed on our doormat. We can't thank you enough, with no paperwork done by ourselves and you doing all the spadework, we are very very grateful."

What will you spend your settlement money on? Summer House

Mr Duval received £5,761 from his PPI claim from Barclays Bank

Five stars!

"Very satisfied with the overall service from FRS. Terms and conditions were clearly explained at the outset and I was pleasantly surprised with the final outcome."

What will you spend your settlement money on? Holiday & Savings

Mrs Harris received £2,517 from her PPI claim from Capital One

Five stars!

"This service was very good. Kept me up to date with what was going on. Went through everything they were going to do. Made sure I knew what was going on. Plain English is what I like. And the outcome didn't take long. Very happy."

What will you spend your settlement money on?

Mrs Docherty received £2,537 from her PPI claim from HBOS

Five stars!

"Thank you so much for all the work you did recovering the money I didn't even know I was due."

What will you spend your settlement money on? Don't know yet!

Mr Grundy received £3,641 from his PPI claim from HSBC

Five stars!

"FRS have done a great job with this claim. The settlement was gladly received and was totally unexpected. Making a claim even in doubt is always a good option."

What will you spend your settlement money on?

Miss O'Connor received £315 from her PPI claim from Santander

Five stars!

"Thank you - I would not have realised I had PPI had it not been for your help. Very friendly, straightforward claim process and kept informed throughout."

What will you spend your settlement money on? Holiday

Mr Angel & Mrs Lewis-Angel received £2,588 from their PPI claim from HBOS

Five stars!

"Staff are always friendly and helpful. Thanking you FRS for getting us some money. Thanks again FRS. Keep up the good work to get people what they are entitled to."

What will you spend your settlement money on? Savings

Mrs Slack received £1,074 from her PPI claim from Aviva/Welcome

Five stars!

"Didn't expect anything at all, thought it was worth a try! Brilliant result from yourselves and also very helpful. Explained everything I needed to know. My money came through very fast, I didn't have to wait very long. Already gave a friend phone number :-)"

What will you spend your settlement money on? Savings

Mr Ellis received £601 from his PPI claim from Lloyds Bank

Five stars!

"Without your help I would never have known that I had been mislead on PPI. Thanks very much, money will be put away for when I retire."

What will you spend your settlement money on? Savings

Mrs Meadows received £1,265 from her PPI claim from Barclays Bank

Five stars!

"I had approached some lenders in the past regarding any PPI that I may have been missold. I was usually told there was no evidence of such or that I had not been charged any PPI. When I approached FRS to request that they contacted my lenders on my behalf, I felt that they were professional in their approach and indeed proved successful in obtaining some funds that I had believed were lost to me."

What will you spend your settlement money on?

Mr & Mrs Roach received £5,245 from their PPI claim from Natwest Bank

Five stars!

"I would be more than happy to recommend FRS to anyone should they need them. I would just like to say thank you very much for all you have done."

What will you spend your settlement money on? Home & car

Mr Shakespeare received £6,037 from his PPI claim from HSBC

Five stars!

"What amazing customer service from start to finish of my claim. Customer Services are excellent. Paperwork clear and easy to understand. I have been kept informed and have had no worries or cause to complain. Fantastic company. Would recoemmend to anyone."

What will you spend your settlement money on? Savings

Mr & Mrs Mower received £1,025 from their PPI claim from Lloyds Bank

Five stars!

"Thank you so much for helping us to reclaim what is, to us, a very substantial and life changing amount of money. Thank you also to your wonderfully efficient, polite and very professional staff."

What will you spend your settlement money on? Home

Miss Duck received £7,050 from her PPI claim from Barclays Bank

Five stars!

"Helpful, friendly, well mannered staff on the telephone. The recovery of the funds paid in PPIU was efficient and fairly quick as I had not banked with Barclays for a number of years. The refund received was very gratefully received and came at a good time to have work carried out on my bungalow."

What will you spend your settlement money on? Home

Mrs Phillips received £731 from her PPI claim from Royal Bank of Scotland

Five stars!

"Thank you so much for your help, we wouldn't have done this on our own, we really wouldn't have. Thank you all so, so much"

What will you spend your settlement money on? Savings

Mr Sale received £1,364 from his PPI claim from Santander

Five stars!

"Thank you for what you have done. 1 simple phone call, now we can have a holiday abroad on top of our normal holiday."

What will you spend your settlement money on? Holiday