"I could have claimed back the PPI myself but I would have had to learn the correct procedure and because I could not remember the loan number, amount or date I would have found it extremely difficult to do so. I decided to engage FRS to recover my PPI because they have the knowledge and expertise to recover mis-sold PPI a lot quicker than I could have done. FRS kept me fully informed at every stage by phone and letter and I am extremely grateful for their efforts on my behalf."